Ah, the world of IT. It's a place teeming with brilliant minds, complex systems, and ever-evolving challenges. We talk about servers, databases, microservices, Kubernetes, DevOps pipelines – all those technical marvels that keep our digital fortresses standing. And rightly so! But after ten years navigating this landscape, I've learned something fundamental: the most sophisticated tools, no matter how powerful or AI-driven, are only as effective as the people wielding them.

I've spent over a decade building, scaling, and managing infrastructure across multi-cloud environments for demanding sectors like fintech and healthtech. One constant theme that emerges is the sheer volume of human interaction – primarily meetings and communications – which often stands as an antithesis to reliable system operation.